Familias en Acción helps individuals with and without health insurance, who have been diagnosed with any of the following conditions: diabetes, hypertension, kidney failure, cancer, HIV, substance dependence, any chronic diseases, and others. To see a report on the 62% savings due to our work with Oregon Medical Insurance Pool clients, see the OMIP Report.
Dear Community Partners and Referral Agents,
Familias en Acción has recently received more than our usual number of referrals for patient navigation from our community sources. In order to best serve our current clients, we are not accepting new referrals requesting patient navigation services unless you are part of the Latina Initiative, need breast health services or you are part of the Kaiser Permanente project at the Rockwood or Mt. Scott Clinics. We hope to have knew options by this spring.
We will continue to accept calls to answer questions about resources and to connect people with insurance and social services. This short term hold on referrals only applies to clients needing full patient navigation services that are not connected to the Latina Initiative or breast health services.
Thank you so much for understanding our need to provide high quality services to our current clients. We look forward to accepting new referrals in November.
If you would like to make a referral to our Patient Navigators, please fill out this referral form: Patient Navigator Referral Form.
Please contact us to learn more at 503-201-9865 or firstname.lastname@example.org
What is the goal of this program?
- To assist members of the Latino communities with health care needs
- To improve access to health care
- To reduce medical and pharmacy costs
- To reduce cultural, language and social gaps
- To reduce risks and health complications that can be prevented
How does the Patient Navigation Program work?
Patient Navigators work in collaboration with each patient and with the health care providers. They identify the barriers that prevent full access to health care, seeking solutions and services tailored to the needs of each patient.
What does a Patient Navigator do?
The Patient Navigators will facilitate access to doctors, pharmacies, health services and other social services that will let people improve their knowledge about their health and understand the key factors of managing the treatment of the disease by themselves. Patient Navigators also guide patients on issues about health costs and insurance coverage.
Here are some areas where a Patient Navigator can work with participants:
- Help them make appointments and get a new doctor.
- Facilitate access to doctors, pharmacies, and other health services.
- Assess their medications to ensure that the medicines are working in the right way and in a cost effective manner.
- Identify barriers and obstacles for improving their health, provide information about resources available for their needs.
- Offer advice, counseling, and support during medical treatment, or addictions recovery.
- Provide classes for the Living Well Series (classes on disease management), and the option to participate in support groups.
- Connect participants with social services such as housing, energy, food, and clothing.
How would it be to work with a Patient Navigator?
For the Patient:
When you meet with a Patient Navigator, they will ask you questions about your health concerns, the issues that interest you and how we are able to help you. This session typically takes an hour and would be held at your home, in our offices, or at another location that is comfortable to you. After this first meeting, you and the Patient Navigator will establish a work plan. The plan will be set based on your needs. The Patient Navigator is a guide that helps you meet your needs. They know about the services available and how to connect you with them. For example, if you need a bilingual primary care physician, the Patient Navigator will provide you a list of doctors that speak Spanish nearby where you live, and will help you make the appointment and go with you if necessary.
For the Health Care Provider:
Health care providers can bring in a Patient Navigator at any point of the health treatment of a patient to provide support for the care team, the patients and their families. The health care provider can make a referral to a Patient Navigator and from there start a collaboration to establish a work plan for the patient. This program is free of cost for all participants.
To see a report on the 62% savings due to our work with Oregon Medical Insurance Pool clients, see the OMIP Report.